The Journal · Topic
Perspective and practical notes for the work of exceptional hospitality.
Build a restaurant SOP system that teams can use: define the guest promise, map critical moments, write usable standards, and keep them alive in service.
Create restaurant opening procedures that prepare the dining room, host stand, service stations, and team for a composed first seating.
Create restaurant reservation and seating procedures that balance guest notes, pacing, walk-ins, accessibility, table turns, and service capacity.
Set restaurant wine service standards for recommendations, presentation, opening, tasting, temperature, pacing, glassware, and thoughtful recovery.
A considered welcome starts before the door opens: with clear roles, generous attention, and an environment prepared to receive someone well.